SHOP POLICIES
Turnaround:
All Franny & Metal pieces are made to order. Kindly allow up to ten business days for your order to be completed before being shipped out to you. Your satisfaction with your Franny & Metal jewelry is a top priority!
Shipping:
All orders are shipped through insured USPS Priority Mail. Please contact the shop if an alternate shipping method is preferred.
Each order will receive shipping confirmation and tracking once it's on its way to you.
Returns & Exchanges:
Returns of unworn, unaltered jewelry are allowed for refund or exchange if Franny & Metal is contacted up to 5 days after order is received. Before sending any item back, please contact the shop for a return authorization. Include in your message a reason for your return, your order number, and if you'd like an exchange for something else in the shop.
Please note that shipping costs for returns and exchanges will not be refunded as all items are made to order. An exception to this policy would be in the rare case that your item was received damaged or faulty. Please don't hesitate to contact the shop if you are unhappy with your item in any way.
Repairs:
As with anything that's worn repeatedly, normal weathering of your item is expected. Franny & Metal stands behind the quality of construction of its pieces, but would be more than happy to repair any piece free of charge if the damage was incurred through no fault of the wearer. A small repair fee with apply if the piece is damaged beyond reasonable wear and tear. Please contact the shop before sending your piece in for repairs.
Turnaround:
All Franny & Metal pieces are made to order. Kindly allow up to ten business days for your order to be completed before being shipped out to you. Your satisfaction with your Franny & Metal jewelry is a top priority!
Shipping:
All orders are shipped through insured USPS Priority Mail. Please contact the shop if an alternate shipping method is preferred.
Each order will receive shipping confirmation and tracking once it's on its way to you.
Returns & Exchanges:
Returns of unworn, unaltered jewelry are allowed for refund or exchange if Franny & Metal is contacted up to 5 days after order is received. Before sending any item back, please contact the shop for a return authorization. Include in your message a reason for your return, your order number, and if you'd like an exchange for something else in the shop.
Please note that shipping costs for returns and exchanges will not be refunded as all items are made to order. An exception to this policy would be in the rare case that your item was received damaged or faulty. Please don't hesitate to contact the shop if you are unhappy with your item in any way.
Repairs:
As with anything that's worn repeatedly, normal weathering of your item is expected. Franny & Metal stands behind the quality of construction of its pieces, but would be more than happy to repair any piece free of charge if the damage was incurred through no fault of the wearer. A small repair fee with apply if the piece is damaged beyond reasonable wear and tear. Please contact the shop before sending your piece in for repairs.